CHAT WITH US ONLINE


If calling isn’t for you, use our live web chat to talk to a GibSams Listener in real time.

You can call us for free on 116 123 between 6pm and midnight, 7 days a week. This is the quickest way to get in touch with us.

On 1 June 2020 we launched our new web chat service which makes it possible to chat with a Listener online.

Our chat service is open from 6pm to midnight, 7 days a week.


So why use the web chat?

Sometimes typing can be more comfortable than talking; sometimes talking on the phone just isn’t an option.

Our trained Listeners will read your messages and respond in real time, helping you work through what’s on your mind.

We won’t judge or tell you what to do - no matter your spelling, punctuation or how you express yourself. You also don't have to be suicidal to get in touch.

Whatever you're going through, a Listener will face it with you.


What happens when you chat with us online


You will join the waiting room

On this page, you will get an automatic message ‘Thank you for contacting us. Our listeners know you are waiting and will attend to you shortly. If you need to speak with someone urgently please call 116 123 once a listener is free you will be connected to the chat’.

You type, we listen

Once the chat has started, a Listener will listen to you and help you talk through your concerns, worries and troubles.

We give you space to be yourself

We will focus on your thoughts and feelings, and will ask questions to help you explore how you feel.

We won't tell you what you should do

We won't make decisions for you, our advice or opinions are not important for the chat


More about our web chat service


What do we mean by ‘soft launching’.

By ‘soft launching’ we mean launching our pilot, this is an early version of our web chat service. After a lot of testing, we have decided the pilot version is ready but we’re still learning and improving the service.

Once we have trained more Listeners we will make the web chat available from 6pm to midnight, 7 days a week.

Why can’t I access the web chat?

Right now the web chat isn’t available every evening.

We are starting off small so that we have time to train our volunteers, and keep the quality of the web chat service as high as possible.

Our phone listening service has been running for over 2 years. We want to make the web chat just as good, so we’re taking it step by step.

When we have more Listeners, we will make the web chat available from 6pm to midnight, 7 days a week.

I’ve been disconnected what does that mean?

You may have lost your internet connection. We will try to reconnect you. At this point you'll be taken back to the waiting room. If you can, try to get somewhere with good internet access.

How quickly will you respond?

Your wait time will vary - when you join the ‘waiting room’ we will send you a message if our Listeners are on another chat.

During the pilot we are hoping to learn more about what wait times to expect and how to keep them as low as possible; thank you for bearing with us until then.

Once your conversation with a volunteer starts, they will respond in real time to your messages.

I’m worried someone will see my web chat on my phone or laptop?

Once your chat has finished and the Listener has logged out your message is deleted automatically.

You can delete the pages from the GibSams website you have visited from your browser history. You can also delete cookies and clear web chat permissions, which show you have been on our web chat website.

You can also open a 'private browsing' window, which won't show up on your browser history, for future pages you visit.